Last Revised: September 24, 2018
This Policy describes:• The types of information we collect from you or that you may provide when you visit our website available at: www.surgestore.com (the “Site”).• Our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this Policy carefully to understand our practices regarding your information and how we will treat it. If you do not agree with our policies and practices, then please do not use our Site. By using our Site, you agree to the terms of this Policy. This Policy may change from time to time (see below, “Changes to this Policy”). Your continued use of our Site after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.
What We Collect and How We Collect It
To ensure that we provide you with the best possible experience, we will store, use, and share information about you in accordance with this Policy.
Information You Provide to Us
Personal Information is any information that can be used to individually identify you from a larger group, such as data including, but not limited to, your:
• Your name
• Company name and job title
• User name or alias
• E-mail address, billing address, home address and shipping address
• Demographic information such as postcode, preferences and interests
• Geo-location information
• IP address
• Other information relevant to customer surveys and/or offers
• Any information you provide to us by way of forms or reviews on the Site
• Any information you provide to us through contact with one of our employees whether through, text messages, or emails
• Financial information including credit card information or information you provide to request credit with us.
You may provide us Personal Information when you:
• Order a product
• Subscribe to our emails
• Register yourself with the Site.
The information that you provide in each case will vary. In some cases, we may ask you to create a username and password that should only be known to you.
Automated Information Collection
In addition to the information that you provide to us, we may also collect information about you during your visit to our Site. We collect this information using automated tools that are detailed below. These tools may collect information about your behavior and your computer system, such as your internet address (IP Address), the pages you have viewed, and the actions you have taken while using the Site. Some of the tools we use to automatically collect information about you may include:
(a) Cookies. A “cookie” is a small data file transmitted from a website to your computer’s hard drive. Cookies are usually defined in one of two ways, and we may use both of them:(1) session cookies, which do not stay on your computer after you close your browser, and (2) persistent cookies, which remain on your computer until you delete them or they expire.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our Site in order to tailor it to customer needs. Overall, cookies help us provide you with a better Site, by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Site.
(b) Web Beacons. A Web Beacon is an electronic image. Web Beacons can track certain things from your computer and can report activity back to a web server allowing us to understand some of your behavior. If you choose to receive emails from us, we may use Web Beacons to track your reaction to our emails. We may also use them to track if you click on the links and at what time and date you do so. Some of our third party marketing partners may use Web Beacons to track your interaction with online advertising banners on our Site. This information is only collected in aggregate form and will not be linked to your Personal Information. Please note that any image file on a webpage can act as a Web Beacon.
(c) Embedded Web Links. Links provided in our emails and, in some cases, on third party websites may include tracking technology embedded in the link. The tracking is accomplished through a redirection system. The redirection system allows us to understand how the link is being used by email recipients. Some of these links will enable us to identify that you have personally clicked on the link and this may be attached to the Personal Information that we hold about you. This data is used to improve our service to you and to help us understand the performance of our marketing campaigns.
(d) Third Party Sites and Services. We work with a number of service providers of marketing communications technology. These service providers may use various data collection methods to improve the performance of the marketing campaigns we are contracting them to provide. The information collected can be gathered on our Site and also on the websites where our marketing communications are appearing. For example, we may collect data where our banner advertisements are displayed on third party websites.
Do Not Track Disclosure
Other than as disclosed in this Policy, the Site does not track users over time and across third party websites to provide targeted advertising. Therefore, the Site does not operate any differently when it receives Do Not Track (“DNT”) signals from your internet web browser.
Your Choices and Selecting Your Privacy Preferences
We want to provide you with relevant information that you have requested.
If we provide subscription-based services or other marketing communications, such as email newsletters, we will allow you to make choices about what information you provide at the point of information collection or at any time after you have received a communication from us while you are subscribed to the service. Any transactional or service-oriented messages are usually excluded from such preferences, as such messages are required to respond to your requests or to provide goods and services, and are not intended for the purposes of marketing.
At any time, if you no longer choose to receive any marketing email from us, please click the “unsubscribe” link available at the bottom of any email we send. Please note that by opting out or unsubscribing you may affect other services you have requested we provide to you, in which email communication is a requirement of the service provided.
Any such communications you receive from us will be administered in accordance with your preferences and this Policy.
Accuracy and Access to Your Personal Information
We strive to maintain and process your information accurately. We have processes in place to maintain all of our information in accordance with relevant data governance frameworks and legal requirements. We employ technologies designed to help us maintain information accuracy on input and processing.
Where we can provide you access to your Personal Information in our possession, we will always ask you for a username and password to help protect your privacy and security. We recommend that you keep your password safe, that you change it periodically, and that you do not disclose it to any other person or allow any other person to use it.
To view and change the Personal Information that we maintain for your account, you can log in to your account and follow the instructions on that webpage, or contact us directly for assistance.
Information of Minors
We do not actively seek to gather information from individuals under the age of eighteen. We do not target the Site to minors, and would not expect them to be engaging with our Site or services. We encourage parents and guardians to provide adequate protection measures to prevent minors from providing information unwillingly on the internet. If we are aware of any Personal Information that we have collected about minors, we will take steps to securely remove it from our systems.
How We Use Your Information
We require your Personal Information to provide our services to you and provide you with better service, as well as for the following reasons:
• We may use the information to improve or promote our products and services.
• We may share your information with our affiliated companies that under our common control for operational and marketing purposes.
• We may use Personal Information to contact you via email, phone, text, fax or mail for market research purposes.
• We may use the information to customize the Site according to your interests.
• We may share your information with financial service companies.
• Charge your credit card for individual purchases you make on the Site.
• When we are asked to establish business account for your business, we may require your Personal Information to properly evaluate creditworthiness.
The information we gather and that you provide is collected to provide you information and the services you request, in addition to various other purposes, including, but not limited to:
• Preventing malicious activity and providing you with a secure experience.
• Providing service and support for services you request.
• Providing marketing communications that are effective and optimized for you.
• Keeping you up-to-date with the latest benefits available from us.
• Preventing unwanted messages or content.
• Measuring the performance of our marketing programs.
• Contacting you about services and offers that are relevant to you.
How We Share Your Information
We do not sell or lease your information to any third party. We may disclose your Personal Information to our trusted third party business partners in accordance with this Policy. We work with a number of partners that help us process your requests, deliver customer service and support, send email marketing communications, and provide experiences that you have come to expect from us. We will share your information with these third parties in order to fulfill the service that they provide to us. These third party partners are under contract to keep your information secure and not to use it for any reason other than to fulfill the service we have requested from them.
California Residents. We will not disclose or share your Personal Information with third parties for the purposes of third party marketing to you without your prior consent.
Except as described in this Policy, we will not share your information with third parties without your notice and consent, unless it is under one of the following circumstances:
• Responding to duly authorized information requests from law enforcement or other governmental authorities.
• Complying with any law, regulation, subpoena, or court order.
• Investigating and helping prevent security threats, fraud, or other malicious activity.
• Enforcing or protecting the rights and properties of the Company or its subsidiaries.
• Protecting the rights or personal safety of the Company’s employees.
There are circumstances where SURGESTORE.COM may decide to buy, sell, or reorganize its business in selected countries. Under these circumstances, it may be necessary to share or receive Personal Information with prospective or actual partners or affiliates. In such circumstances, SURGESTORE.COM will ensure your information is used in accordance with this Policy.
Third Party Sites
For Website Visitors Outside the United States.
We do not promote or market our goods and services to individuals outside the United States. Many visitors to our Site may be located outside of the United States. To provide you with our services, we may store, process, and transmit information in the United States, Canada, and other locations around the world, including countries that may not have the same privacy and security laws as yours. We do not warrant or represent our processing of your Personal Information will comply with the laws of the jurisdiction in which you are accessing the Site. Regardless, we will process your Personal Information in accordance with this Policy.
Safeguarding the Information We Collect
We take reasonable technical, administrative, and physical safeguards in order to protect your Personal Information against accidental loss and from unauthorized access, use, alteration, and disclosure. However, we can never promise 100% security. You have a responsibility, as well, to safeguard your information through the proper use and security of any online credentials used to access your Personal Information, such as a username and password. If you believe your credentials have been compromised, please change your password. Please also notify us of any unauthorized use.
Changes to this Policy
How to Contact Us
We value your opinions and welcome your feedback. To contact us about this Policy or your Personal Information, please contact us at 833-667-8743 or email us at [email protected]