Shipping & Returns

 

Shipping Policy

 Orders for Quick Ship Program units received on weekdays before 3:00 PM Eastern Time normally ship the same business day. Orders for Quick Ship Products received after 3:00 PM Eastern Time normally ship the next business day. Transit times and cost will vary depending on the shipping method you choose.

 Please verify the correct voltage and configuration of your panel before ordering. If you have questions, please contact our Customer Care Team between 8 AM and 5 PM Eastern Time before placing your order.

 Orders for Non-Quick Ship Products are custom made-to-order. These products are manufactured with the options you choose and normally leave our facility in 2 to 3 business days. Time in transit will depend on the shipping option you choose.

 In some cases, we may provide free shipping. This free shipping option will be either FED EX Ground, USPS or a similar method of delivery at the discretion of SURGESTORE.com.

  Quick Ship Program Return Policy

 Unaltered units which are new and undamaged in their original box may be returned for a 10% restocking fee within 10 days from the date you receive the product. You are responsible for the return shipping to our Florida factory. Expedited shipping charges are not refundable. We recommend that you insure any unit returned to us.

 If you have an item to return to us, you must first obtain a Return Request Form from our Customer Service Department during normal business hours (Monday – Friday 8 AM to 5 PM Eastern Time, excluding holidays). Returns without a Return Request Form will be rejected. SURGESTORE.com, at its sole discretion, will determine if the unit(s) is in “new” condition and eligible for return. This determination will only be made after the unit(s) has been received and tested at SURGESTORE.com’s facility. Any returned unit(s) with cut wires, installation scratches or marks, damaged mounting feet or other evidence of being installed are not eligible for return. You must contact a customer service representative at 833-667-8743 or email [email protected] to obtain a Return Request Form.

 Non-Quick Ship Program Policy

 Products on our website that are not indicated as Quick Ship Program products are custom made-to-order and are non-returnable, non-refundable, and non-cancelable.